Popular AIOps Use Cases
AIOps is a category of cloud-based software systems that leverages artificial intelligence (AI) to transform IT Operations by redefining the processes and tasks associated with managing the IT incident lifecycle. AIOps helps significantly reduce business disruptions by (1) increasing system availability, (2) minimizing manual and error-prone work related to performance monitoring and incident root cause analysis, and (3) enabling proactive and automated resolution.
Many organizations have recognized the benefits of AIOps and are moving forward with their AIOps initiative and deployments. But what are the key use cases which are driving these early adopters?
The “Big Three”
Enterprises are using AIOps to:
Modernize IT Operations
Drive Digital Transformation
De-risk Cloud/Hana Migrations
IT OPs Modernization
AIOps can transform IT Operations by redefining its component processes to reduce major incidents, dramatically shrink resolution time and free-up resources to focus on planning and innovation. New component processes like dynamic behavior profiling, anomaly detection, AI-powered incident contextualization, and pro-active resolution with closed-loop learning allow IT Operations to automate mundane and routine tasks like managing alert fatigue, time-consuming and error-prone activities like data consolidation and contextualization, and trial and error remediation. Of course, this use case could just as easily be labeled IT process improvement, IT productivity improvement, or IT Ops automation.
By reducing the need to deal with incident resolution, AIOps supports digital transformation by allowing teams to focus on the new initiatives. In addition, by providing a baseline of performance (“before picture”) that can be used to set goals and expectations for digitally transformed processes (“after picture”), AIOps serves to de-risk your transformation program. After the transformation, AIOps embeds modernized operations into your newly digitalized processes to ensure that you are always operating in a Known Good State.
De-Risk Cloud/Hana Migrations
Like digital transformation scenarios, system migrations to new environments pose several obvious risks which can be mitigated through AIOps. Use AIOps to empower your resources to focus on the migration without firefighting distractions and establish baselines for “before and after” Known Good States to achieve continuity in service levels.