FAQ

FogLogic is currently designed to work with SAP ECC applications. We plan to support additional enterprise applications in future releases.

Traditional “legacy” tools for managing SAP are expensive, difficult to implement or both. Their usefulness depends on how they were implemented and configured, and upgrading them isn’t trivial. They aren’t easy to use and require people with specific expertise that is often hard to find. Users must spend considerable manual effort to correlate data across application and infrastructure components, or across different KPI’s within a given level of the stack. Because they generate too many alerts and present data rather than insights, users must also spend a lot of time to get those insights themselves. FogLogic is a non-invasive cloud solution that you can set up without specialized help in less than 30 minutes, and immediately begin to see intelligent analytics and correlations that aren’t readily available in legacy products. Over time, you will also receive progressively more intelligent insights as FogLogic collects more data and gains more functionality. Because FogLogic is a pure SaaS solution, there is zero downside to trying it. You can experience it at no cost with a Free Trial, and subscribe to a paid monthly plan if you like it. If you ever feel you don’t get enough value, you can cancel at any time without penalty.

Customers tell us that they don’t get FogLogic’s functionality from Solution Manager because it’s complex to implement and requires specialized expertise. They also tell us it’s complicated to dig through many queries and screens to get to and understand the real issues.

We do not support user experience monitoring in the current release, but expect to do so in a future version.

FogLogic was founded with the vision of becoming the single IT Operational Analytics tool for all enterprise applications. While our current release is focused only on SAP, we plan to release new features and broader application support over time.

FogLogic, Sumo Logic and Splunk all take very similar approaches IT Operations Analytics. The primary difference is that FogLogic applies data streaming and machine learning principles to provide an “out of the box” solution to the problem of managing operations for enterprise applications. Products such as Sumo Logic and Splunk are more general purpose in nature, and attempt to apply the same technical principles to a broad number of problems. With FogLogic, IT organizations looking to use advanced machine learning and analytics to operations of enterprise applications such as SAP have an immediate solution that requires only minutes to set up.

Because FogLogic is a pure cloud solution, we anticipate releasing new capabilities frequently, similar to what you’ve come to expect from other SaaS companies.

FogLogic is a SaaS solution. You will automatically see and enjoy all functionality in a new release that is available for your subscription level and compatible with the Collector version you have installed – you don’t need to do anything. When we release new versions of the FogLogic Collector, we plan to provide you with advance notice and let you choose when to activate the simple installation process.

All FogLogic services, such as operational analytics, reports, alerts, notifications, incident management, and collaboration are delivered via the FogLogic Cloud. The FogLogic Cloud is the repository for business process related configuration and operational data, and for the diagnostics and postmortem knowledge base. FogLogic Cloud retains your SAP operations related data for as long as necessary based on your subscription level.

The FogLogic Collector downloads either to your SAP on-premise or cloud infrastructure to collect operational data from SAP and other relevant sources. The Application Monitor securely uploads the data to the FogLogic Cloud.

You access the FogLogic Dashboard securely via a web browser to set up users, groups and role-specific entitlements, view real time analytics to gain operational insights, invite others to collaborate on incident resolution, and generate custom reports. A mobile version of the Dashboard provides access to critical data, alerts and notifications optimized for your mobile device. The graphic below is an illustration of how FogLogic operates.

The FogLogic Collector is a stand-alone, agent-less JAVA app that is downloaded using the FogLogic Web application on your browser using SAP’s JAVA connector technology (SAPJCO3). The Collector communicates with the target SAP systems using standard SAP interfaces that are intended for external management entities, such as XMI, XBP, XAL etc.

FogLogic collects operations related data only, from the BASIS and infrastructure layers of your SAP applications and SAP Solution Manager. We collect no business data whatsoever. Access to SAP Systems is read only.

No. The Collector is a standalone Java application that you install on any PC in your network that can connect to the SAP servers.

Very minimal. Our measurements indicate less than 5% CPU, and on average it’s probably even less than that.

Users can configure the data collection frequency to suit your needs. FogLogic sets a default collection frequency of 60 minutes for tables and logs, and 5 minutes for performance metrics.

Minimum recommended system requirements are: i) Java SE Runtime Environment 8 or OpenJRE 1.8 ii) OS: Windows 7 or Linux (2.6 kernel) iii) Server/VM: 1-2 CPU/vCPU; 2 GB memory; 20 GB of local storage

The Collector can also be run in FogLogic’s cloud rather than on a system you set up. In this case, you would need to provide a VPN tunnel for the Collector to communicate with your SAP systems.

We haven’t determined this yet. It depends on the needs of our customers, but effective machine learning would require at least 3 months of data retention.

  • Login to your FogLogic account via your browser and download the Collector, which is packaged as a ZIP file.
  • i) Extract the package contents on to the server/VM designated to run the Collector.
  • ii) Configure the SAP System Configuration in the Settings section of the FogLogic application. iii) When complete, download configuration file to the designated location on server/VM where Collector is deployed.
  • iv) Prepare your SAP System, network, and firewall, and set up a user account on your SAP system with appropriate authorization required for SXMI Logon and BAPI/RFC access as described in the ReadMe file.
  • v) Ensure the Collector server IP has network access to SAP system and can use ports 443 and 6379 for uploading/streaming across firewall.
  • vi) Ensure that access to production.foglogic.com from Collector server IP is not blocked.
  • vii) Start Collector either as an independent background process or under control of a task/process manager such as supervisord in Linux.
  • Data transmission modes
    • Secure file uploading (HTTPS – Port 443)
    • Secure data streaming (REDIS – Port 6379)
  • File uploading
    • CSV file format
    • Uses HTTPS for file transfers
  • File streaming
    • Used primarily for performance metrics
    • Uses REDIS
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