Application Management Services (AMS)

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Application Management Services (AMS) refers to IT Operations support services offered by outsourcing providers. Typically, these providers are contracted to meet specified service levels for application availability, performance and security. The methods and processes by which they achieve these objectives may be of less concern and may be less visible to enterprise clients. As such AMS vendors may or may not leverage AIOps technology. Enterprises that outsource their IT Operations to AMS vendors can deploy AIOps tools to gain more visibility to their outsourced operations and use AIOps-powered insights to exert more control over the relationship (e.g. push back on requests to increase capacity or agree to new terms).

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