AIOps is a category of cloud-based software systems that leverage artificial intelligence (AI) to transform IT Operations by redefining the processes and tasks associated with managing the IT incident lifecycle. AIOps helps significantly reduce business disruptions by increasing system availability, minimizing manual and error-prone work related to performance monitoring and incident root cause analysis, and enabling proactive and automated resolution.
Many organizations have recognized the broad benefits of AIOps and are moving forward with their AIOps initiative and deployments. But what are the key use cases which are driving these early adopters?
Enterprise are using AIOps to:
- Modernize IT Ops. AIOps can transform IT Operations by redefining its component processes to reduce major incidents, dramatically shrink resolution time and free-up resources to focus on planning and innovation. New component processes like dynamic behavior profiling, anomaly detection, AI-powered incident contextualization, and pro-active resolution with closed-loop learning allow IT Operations to automate mundane and routine tasks like managing alert fatigue, time-consuming and error-prone activities like data consolidation and contextualization, and trial and error remediation. Of course, this use case could just as easily be labeled IT process improvement, IT productivity improvement, or IT Ops automation.
- Drive Digital Transformation. By reducing the need to deal with incident resolution, AIOps supports digital transformation by allowing teams to focus on the new initiatives. In addition, by providing a baseline of performance (“before picture”) that can be used to set goals and expectations for digitally transformed processes (“after picture”), AIOps serves to de-risk your transformation program. After the transformation, AIOps embeds modernized operations into your newly digitalized processes to ensure that you are always operating in a Known Good State.
Thus, with AIOps, you will not only meet your business partners’ need for always-on applications, you will lead by example as you champion digitalization of the enterprise, and free your limited IT resources to deliver on additional digital transformation projects.
- Migrate to the Cloud or HANA. Like digital transformation scenarios, system migrations to new environments pose several obvious risks which can be mitigated through AIOps. Use AIOps to empower your resources to focus on the migration without firefighting distractions and establish baselines for “before and after” Known Good States to achieve continuity in service levels.
If any of these use cases sounds intriguing but you are not sure if your enterprise is ready to move forward with an innovative technology like AIOps, we encourage you to perform an AIOps readiness self-assessment using this guide.