What is the Known Good State? | (KGS Part I)

How often do you think of failed giants like Blockbuster, Nokia or RadioShack these days?

Don’t think your business is at risk of losing its edge?

The business world is moving faster than ever. Industries from retail to hospitality to transportation are being disrupted by the likes of Amazon, Airbnb, and Uber.

Customers are demanding better products at lower prices and with better service. And political rearrangements across continents have far-reaching economic implications.

Businesses which fail to get ahead of these changes will crumble under the pressure.

What this means in the world of IT Ops

Change is the new normal and businesses must anticipate and adapt to these upheavals.

To respond to the needs of your business partners, your application footprint mushrooms and grows more complex.

This relentless change increases the SAP IT Ops workload. It creates upward cost pressure. And it increases the risk associated with managing an ever-evolving IT environment.

You must deal with ever faster release cycles and distribution of applications. Demands for data integration across these applications. You deal with systems consolidation or separation resulting from acquisitions and divestitures. Looming migration to HANA or the cloud. And more. As a result, your SAP infrastructure is constantly transforming.

Increasing complexity means more systems and applications, which means more tools to monitor them. And when you install more monitoring tools to try to get ahead of potential problems, what do you get – more alerts!

In fact, many companies report over a 100x increase in alerts over the past 5 years.

Most of these alerts are not even actionable because they fail to take context into account. It will come as no surprise to anyone “in the know” that nearly 90% of these alerts go ignored.

In the battle of alert quantity versus quality, many IT teams send the tsunami-like influx of alerts straight to their trash folder.

Can you manage this new complexity or get a firm handle on the state of your ever-changing SAP environment?

Can you answer the important questions?

The fundamental questions to reach a Known Good State. Partial answers pose prolific problems to enterprise systems.

Can you say with confidence that your systems are performing exactly the way you expect them to perform?

If your answer isn’t a resounding yes, you’re at risk.

Every new application, infrastructure component, cloud deployment and smart device complicates your environment. And on top of that, Ops teams operate under strict budget constraints even as stakeholders expect more and more.

The time to act is now.

Own the Known Good State

What if your SAP environment:

  • Is always available
  • Has known performance
  • Runs error free
  • Has known resource requirements
  • And runs with known economics

Companies in a Known Good State run operations comfortably despite budget constraints. They meet and exceed ever-increasing SLA demands. And they reduce business risk whenever a system hiccup presents itself.

Could you be a better strategic partner to the business? Help shape the future? Would this give you confidence and peace of mind?

Equip your team with the right insights and there is no limit to the obstacles you can overcome. These are the benefits of being in a Known Good State. By reading this you’ve taken the first steps. You’re halfway there!

To learn more about how to get to a Known Good State, check out Part 2 of getting to the Known Good State.

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